FAQ

Frequently Asked Questions (FAQ)

Welcome to Clear Skin Map’s FAQ page! We’ve compiled answers to some of the most common questions our customers have about our products and services. If you have a question that isn’t covered here feel free to reach out to our customer service team (clearskinmap@gmail.com) we’d be more than happy to assist you. 

General Questions ⤵️


1. What is Clear Skin Map?

Clear Skin Map is your go to source for natural skincare solutions that harness the power of nature to transform your skin. We are passionate about using only the finest plant based ingredients to create products that are gentle, effective, and nourishing. Our mission is to help you achieve clear, healthy skin through holistic, nature inspired formulas that work in harmony with your skin’s natural processes and bio chemistry. Whether you’re dealing with acne, hyperpigmentation, or simply want to maintain your skin’s health, Clear Skin Map is here to guide you on your journey to radiant, glowing, younger looking skin. if you do not like attention, We recommend you to steer clear (stay away) from clear skin map. Your skin will be so beautiful and healthy looking that you won’t be able to stop getting compliments. So keep that in mind before using our products. 

 

2. How can I contact Clear Skin Map?

You can contact us via email at clearskinmap@gmail.com , via text message at 405-871-9520 or through our contact form on the website. We’re also available on social media platforms like Instagram, Facebook, TikTok, YouTube etc. 


3. Where are your products made?

All of our products are carefully formulated and handcrafted in Oklahoma City, Oklahoma, USA. We prioritize quality and safety, ensuring that every product meets our high standards and sanitization policy. 



Product Questions ⤵️



4. What ingredients do you use in your products?


We use a range of natural, skin friendly ingredients such as niacinamide, lactic acid, alpha arbutin, herbal extracts, and more. Each product is formulated with specific ingredients to target different skin concerns. You can find a detailed ingredient list on each product page.


5. Are your products safe for sensitive skin?

Yes! Our products are formulated to be gentle and effective for all skin types, including sensitive skin. However, we recommend patch testing any new product on a small area of your skin before using it more broadly.

6. Do you use preservatives in your products?

Yes, we use safe and skin friendly preservatives to ensure the longevity and safety of our water-based products. This prevents contamination and helps maintain the effectiveness of the product. All of our preservatives are eco friendly and nontoxic. 

7. How do I use the Dark Spot Eraser Stick?

The Dark Spot Eraser Stick is designed for targeted application on areas with hyperpigmentation. Cleanse your skin, apply the stick directly to dark spots, and follow up with your moisturizer and SUNSCREEN. For best results, use consistently as part of your skincare routine.

8. What’s the best way to store my skincare products?

Store your skincare products in a cool, dry place away from direct sunlight. Make sure lids and caps are tightly closed after each use to maintain the product’s freshness.


Order and Shipping Questions ⤵️


9. How can I place an order?

You can place an order directly through our website. Simply add your desired products to your cart, proceed to checkout, and complete your purchase.

10. Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location. Please check our shipping policy for more details.

11. How long will it take to receive my order?

Orders are typically processed within 2-3 business days. Delivery times vary depending on your location, but you can expect your order within 5-7 business days for domestic shipping. International orders may take longer.

12. Can I track my order?

Yes, once your order has been shipped, you’ll receive a tracking number via email. You can use this number to track the status of your delivery.

13. What is your return policy?

all sales are final 

14. How do I cancel or change my order?

If you need to cancel or make changes to your order, please contact us as soon as possible. If your order hasn’t been processed yet, we’ll do our best to accommodate your request.


Product Specific Questions ⤵️


15. What’s the difference between the Acne Eraser Stick and the Hyperpigmentation Eraser Stick?

The Acne Erase Stick is formulated to target active breakouts and prevent new ones from forming, while the Hyperpigmentation Erase Stick focuses on lightening dark spots and evening out skin tone. Both products are designed to work synergistically for clear, radiant skin.

16. Can I use the Dark Spot Eraser Stick and Acne Eraser Stick together?

Yes! You can use both products together. We recommend applying the Acne Erase Stick to any active breakouts first, then following with the Dark Spot Eraser Stick on areas of hyperpigmentation.


17. What are the best products for treating hereditary dark circles?

For hereditary dark circles, we recommend our specially formulated eye products that focus on lightening the area and thickening the skin around the eyes. These products are safe for daily use and are available in both daytime and nighttime versions.

18. Are your products cruelty-free?

Yes, all Clear Skin Map products are 100% cruelty-free. We never test on animals, and we only source ingredients from suppliers who uphold the same ethical standards.

Additional Support ⤵️


21. I have a question that isn’t covered here. How can I get more help?


If you have any other questions or need further assistance, feel free to reach out to our customer service team at clearskinmap@gmail.com. We’re here to help you with anything you need!